Well, this past year was quite the trial, and the new year is already off to a wild start. With all the volatility, uncertainty, and ambiguity in our complex world, it may seem absurd even to try to make 2021 our best year ever. One thing is certain though. We cannot sit on the sidelines waiting for things to get better. There is no magic pill or government intervention that will cure things. We don’t know when life will get back to “normal,” and there’s no guarantee what we thought was normal before will ever even return.

When the world around us changes at an ever-accelerating pace and it seems more and more obstacles are being thrown our way, we must determine how to manage effectively. We must make critical decisions in an environment where it is hard to predict what the future holds. We are continually challenged to make decisions that can have significant and long-term impact on our business, our employees, and our own careers and lives.

As leaders, our job is to forge ahead with plans and actions to drive business results. A key challenge of leading in this VUCA (Volatile, Uncertain, Complex, and Ambiguous) world is to integrate greater flexibility into our business. Long-term planning is still important as we need that guiding light, that true north, to help us focus on our intended destination. We need a healthy balance of near-term planning too to drive agility.

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